About the Role
• Basic understanding of Banking
• Excellent writing skills, customer orientation and ability to adapt/respond to different types of customer queries, Probing (Issue Identification)
• Ability to multitask, prioritize and manage time effectively
• Flexible to work on Saturday & in rotational shifts - Any 8 hours shift b/w 8:00 am – 8:00 pm.
• Customer Service Skills
• Written and Verbal Communications
• Issue Resolution and Escalation Management
• Problem Solving
• Self-Management & Decision-Making
• Multi-Tasking / Time Management
• Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.
• Can assist other team members with questions and problems related to this skill
• Proactive with a strong ethic and eagerness to ‘go the extra mile’
• Adaptable to learn new processes, concepts and skills
• Ability to work in a fast-paced deadline driven environment
• English plus Polish
About the Company
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