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Customer Care Executive (front line support OR back office)

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Kraków, Polska

Job Type

Full Time

About the Role


• Basic understanding of Banking

• Excellent writing skills, customer orientation and ability to adapt/respond to different types of customer queries, Probing (Issue Identification)

• Ability to multitask, prioritize and manage time effectively

• Flexible to work on Saturday & in rotational shifts - Any 8 hours shift b/w 8:00 am – 8:00 pm.

• Customer Service Skills

• Written and Verbal Communications

• Issue Resolution and Escalation Management

• Problem Solving

• Self-Management & Decision-Making

• Multi-Tasking / Time Management

• Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.

• Can assist other team members with questions and problems related to this skill

• Proactive with a strong ethic and eagerness to ‘go the extra mile’

• Adaptable to learn new processes, concepts and skills

• Ability to work in a fast-paced deadline driven environment

Language skills

• English plus Polish

Customer Care Executive

About the Company

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